Returns


Return Policy:

If you are unhappy with your purchase ,  and you need to return your order, kindly send an email to support@safehugs.in within 7 days of receiving your order. 

Please send an email at customercare.safehugs@gmail.com to get your return request approved.

In the subject of the email please mention

" Return Request for order < insert your order number here >"

 

Safehugs will accept Return of an item only if the following conditions are met:

1) Return should be initiated within 7 days of delivery of the original order by sending us an email on on customercare.safehugs@gmail.com with your order number and details of return.               

2) The tags on the product should be intact.

3) The product should be unused, unwashed and in undamaged condition.

4) If an exchange request has been processed for an original order, no return requests can be processed for the original order.

5) Please ask for a return receipt when handing over the package to the courier representative. 

6)Returns will be refunded in the original payment method or bank account incase you opted for cash-on-delivery.

Safehugs reserves the right to reject any return request if any of the above conditions are not met.