Terms and Conditions

Effective Date: [June 13, 2025]

Welcome to SafeHugs. The following Terms and Conditions apply to all visitors and users of this website. By accessing, browsing, or using our website, you accept and agree to be bound by these Terms.

1. General Terms

All information, products, and services displayed on the SafeHugs website constitute an invitation to offer. Your order constitutes your offer, which is subject to our acceptance.
SafeHugs reserves the right to accept or reject your offer without providing any reason.
By subscribing to or using any service on the website, you agree that you have read, understood, and are bound by these Terms.

2. Product Information & Pricing

We make every effort to accurately display product details, especially colors. However, actual colors may vary depending on your screen or device.
Prices are subject to change at any time without prior notice.
Products on sale or under promotion are not eligible for refunds.

3. Shipping & Delivery

SafeHugs is not liable for any damage, loss of revenue, or data resulting from delays, missed deliveries, or interruptions.
Delays may occur due to:
- Weather conditions
- Flight delays
- Political disruptions
- Other unforeseen circumstances
Customers can cancel an order at any time if delivery is delayed. For prepaid orders, the full amount will be refunded.

4. Reverse Pick-Up

SafeHugs offers reverse pick-up within 2 working days of receiving your request via email at: support@safehugs.in
If a non–SafeHugs item is returned by mistake, we are not liable for recovery or re-delivery.
In case of any dispute, the customer must produce the reverse pick-up slip to claim a refund.

5. Fraudulent or Business Loss Orders

To maintain security, we regularly screen for fraud. SafeHugs reserves the right to:

Cancel any order—past, current, or future—at its sole discretion.
- Frequently return orders
- Enter invalid/incomplete shipping details
- Repeatedly request compensation for minor issues
  
  Reject users who:

6. Order Cancellation

SafeHugs may cancel an order if

A product is listed with an incorrect price
Unforeseen issues arise during processing

In such cases, payments (if any) will be refunded, and the customer will be notified.

7. Incorrect Delivery Details

If a non-delivery or delay occurs due to incorrect information provided by the customer (e.g., address errors or unavailability), re-delivery costs will be borne by the customer.

8. User Information & Validation

Customers must provide true and accurate information during sign-up and checkout.
If SafeHugs finds the information to be incorrect, we reserve the right to suspend or terminate the user’s access to our services.

9. Credit Card Fraud

SafeHugs is not liable for any type of credit card fraud.
Users must use only their own cards, and any misuse is the sole responsibility of the user.

10. Governing Law

This agreement shall be governed by the laws of India. Any legal proceedings will be handled exclusively in the courts of New Delhi.

📩 Contact

If you have any questions about these Terms, email us at support@safehugs.in